COVID-19 INFO

Our workshop will reopen from 11th May.

Due to the current situation, Royal Mail's delivery times are significantly longer than usual.

Estimated delivery dates are advised on each product page:


We don't keep any letters in stock, and it's not possible to pay extra to speed up the production time, or guarantee delivery by a particular date.

With our current reduced admin capacity, we can't respond to queries chasing the status of an order if it's still within the advised dates.

FIND YOUR ESTIMATED DELIVERY DATES IN YOUR ACCOUNT

If you go to your Account, click on ORDER HISTORY AND DETAILS and select the order, you'll see all the details, including the estimated delivery dates.

Thank you for your patience and understanding during these difficult times.


Shipping Info

We ship worldwide!
The shipping fee will be calculated automatically when you select your shipping country at checkout.

UK Shipping

Most UK parcels will be delivered by Royal Mail 1st class parcels. Larger and heavier parcels ship via Parcel Force. Delivery is typically 2 working days afer despatch.
Please remember we make your letters to order, so do note the production times above.

Overseas Shipping

Most parcels ship via Royal Mail Airmail, and will be delivered by your national mail carrier. A signature will be required on delivery. Please allow up to 10 business days for delivery of your item.
Please remember we make your letters to order, so do note the production times above.

Oversized Shipping Fee

The giant sized (50cm +) letters are too large to send via standard shipping, and will be delivered by courier. A shipping fee of £15 applies to these products. The oversized shipping fee is a flat rate of £15 - this price is the same regardless of how many other products you  purchase (no other shipping charge will be added if you purchase smaller letters too)
We can currently only ship our giant letters to the UK and Ireland.

International Oversized Parcel Surcharge

In some circumstances, your overseas order will be subject to additional shipping fees, depending on your location and overall weight and size of the letters.
We will contact you after purchase if an additional fee is required. Or, please email us to check before you order, and we can let you know if extra cost will be incurred.