How long does it take you to make the letters?
It depends which letters....all shop products have a 'production time' tab with the info relating to that product, and you'll also find details HERE


Are any of your letters in stock?

No, we make all our letters to order, as there are so many variations of size, font, finish etc.


Trade Prices

We sell direct to the public only, we do not have trade discount prices.


Are the letters suitable for outdoor use?

Our letters are primarily designed for indoor decorative use. You can purchase our unpainted letters and finish them with exterior paint / varnish. However, we do not guarantee that they will be fully weatherproof.


What are the letters made of?

Some of our letters are made from mdf. We use top grade Medite brand mdf, which is FSC certified, and low formaldehyde. Other letters are made of Baltic birch plywood. Product listings state which material a product will be made of.


How do I paint your unpainted letters?

There are many finishes you can apply to unpainted letters - we have written a piece on our Blog HERE with some tips and info.


How do I hang my letters?

Our painted/patterned letters come with sticky fixers or sawtooth hangers. Usually 15 and 20 cm letters have stickys, and the larger sizes have hangers. Or, you can choose to add ribbon bow hangers to your letters, available from HERE.
Unpainted letters do not come with mounting hardware. Hangers and sticky fixers can be purchased from HERE on our website.


Which size should I order?

The most popular size letters for children's bedroom walls are the 20 and 25 cm tall. However, it all depends on the space you have available, and the effect you want to create. If you have questions about sizes, please get in touch, we can work out the overall dimensions for you.


I am confused about the size of upper and lower case letters?

Letter size is determined by the height of capital (ABC) and 'tall' lowercase letters (b,d,g,f). 'Small' lowercase (a, c, e, m) are scaled in proportion. To keep the proper proportion, please order all from the same size band, regardless of whether they are upper or lowercase.
Only mix size bands if you want disproportionate sized letters. MORE INFO


Can you make letters in a font or size not listed on the website?

Please contact us with the details of what you would like - we require either a font name, or high res vector outline of the letters, and the size you would like them to be.


Do you have a shop?
We do not have a bricks and mortar shop, sales are online only.


Can I come to your workshop to collect my letters, to save paying postage?

No problem! You can collect your letters from our workshop in Coleraine during business hours (Mon - Fri 9am-5pm)


Product Catalogue

We do not have a printed catalogue.


Where do you ship to?

We ship worldwide. The shipping will automatically calculate when you add products to your basket, and select your shipping country.


Payment

We accept payment online via Visa, Mastercard Visa Debit and Maestro. All card payments are processed securely via Stripe


CONTACTING US
: Please note - we're a small workshop, not a call centre! If you can't get through, please do leave a message on the answer machine, or contact us via email, and we'll get back to you!


Returns Policy

You'll find our returns policy here.